Cavanaghs of Charleville was again singled out for special attention by Ford Ireland when it scooped the Ford Chairman’s Award for Excellence in Sales at a recent awards ceremony in Belfast.The prizegiving took place in the Merchant Hotel in Belfast with Chairman and Chief Executive of Ford Ireland, Mr Eddie Murphy, presenting Liam Herlihy, Sales Director with the award in acknowledgement of the commitment of Cavanaghs to delivering the best customer service in the Sales function.
This brings to twelve the number of Chairman’s awards that Cavanaghs has won since 1997 both in Sales and Aftersales. It won the Chairman’s Award for Outstanding Customer Satisfaction for an unprecedented 7 years in a row from 1997 to 2003 – a feat unmatched within the Ford Network in Ireland. Between 2008 and 2012 it picked up a further 5 awards from Ford.
The result is the outcome of a continuous process of customer surveying by Ford of its customers over the course of the year. The surveys were sent out to people who either purchased a car or undertook service or repair work at Ford authorised dealers throughout the country. Customers were surveyed across a range of issues and the results were compiled to reveal which dealerships performed best in each area of their business.
Commenting on the win, Chairman of Ford Ireland Eddie Murphy paid tribute to the team at Cavanaghs: “Winning one of these awards is not easy and to return year after year in either Sales or Aftersales speaks volumes for the continuing commitment of the staff at Cavanaghs to getting it right. This award is just recognition of a task that never really ends and Cavanaghs deserves to be formally singled out amongst the Ford network.”
Cavanaghs now employs 47 full time staff at its site on the Limerick Road in Charleville and serves a large part of Limerick county and North Cork for sales, service, parts and body repairs.