12th Ford Chairman’s Award of Excellence for Cavanaghs

Cavanaghs of Charleville wins Ford Chairman's Award of Excellence

Chairman and Chief Executive of Ford Ireland, Mr Eddie Murphy (left), presenting Liam Herlihy, Sales Director and his wife Mary, with the Chairman’s Award for Sales at a recent ceremony in Belfast.

Cavanaghs of Charleville was again singled out for special attention by Ford Ireland when it scooped the Ford Chairman’s Award for Excellence in Sales at a recent awards ceremony in Belfast.

The prizegiving took place in the Merchant Hotel in Belfast with Chairman and Chief Executive of Ford Ireland, Mr Eddie Murphy, presenting Liam Herlihy, Sales Director with the award in acknowledgement of the commitment of Cavanaghs to delivering the best customer service in the Sales function.

This brings to twelve the number of Chairman’s awards that Cavanaghs has won since 1997 both in Sales and Aftersales.  It won the Chairman’s Award for Outstanding Customer Satisfaction for an unprecedented 7 years in a row from 1997 to 2003 – a feat unmatched within the Ford Network in Ireland. Between 2008 and 2012 it picked up a further 5 awards from Ford.

The result is the outcome of a continuous process of customer surveying by Ford of its customers over the course of the year. The surveys were sent out to people who either purchased a car or undertook service or repair work at Ford authorised dealers throughout the country. Customers were surveyed across a range of issues and the results were compiled to reveal which dealerships performed best in each area of their business.

Commenting on the win, Chairman of Ford Ireland Eddie Murphy paid tribute to the team at Cavanaghs: “Winning one of these awards is not easy and to return year after year in either Sales or Aftersales speaks volumes for the continuing commitment of the staff at Cavanaghs to getting it right.  This award is just recognition of a task that never really ends and Cavanaghs deserves to be formally singled out amongst the Ford network.”

Cavanaghs now employs 47 full time staff at its site on the Limerick Road in Charleville and serves a large part of Limerick county and North Cork for sales, service, parts and body repairs.

WHAT OUR CUSTOMERS SAY ABOUT US

Very professional throughout. Initial consultation at outset very comprehensive. Service completed efficiently. Post service collection/payment also handled professionally. Staff at all stages very friendly & helpful

Mr T Sheehan, Limerick

Cavanaghs as always deliver an excellent service when you are purchasing and servicing your vehicles – they are a pleasure to deal with

Mr J Sullivan, Limerick

The team is always very friendly and professional

Mrs K Tobin, Limerick

Everything from my first visit was first class and professional. I have no hesitation in recommending Cavanaghs to anyone.

Mr P Foley, Tralee

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